Privacy Policy
1. Introduction
At Tech Quest Stream (techqueststream.com), we are steadfast in our commitment to safeguarding your privacy and protecting your personal data. We understand that privacy is a fundamental right, and we are dedicated to maintaining the confidentiality, integrity, and security of information entrusted to us. This Privacy Policy outlines how we collect, use, store, and share your personal information, in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the website techqueststream.com and associated digital services. For the purpose of data protection laws, Tech Quest Stream is the data controller of your personal information. This means we determine the purposes and means by which your data is processed.
3. Categories of Data Processed
We may collect, use, store, and transfer the following categories of personal data:
a. Usage Data
Information regarding how you interact with our website, including IP address, browser type, browser version, device identifiers, pages visited, time and date of access, time spent on pages, and other diagnostic data.
b. Account Data
Personal details provided during account creation or registration, such as full name, physical address, email address, and telephone number.
c. Profile Data
Information related to your preferences, purchase history, behavior on our site, settings, and product interests.
d. Communication Data
Correspondence exchanged with us through customer support, inquiry submissions, chats, and emails, including your communication history with techqueststream.com.
e. Technical Data
Device information such as operating system, hardware model, browser plug-ins, screen resolution, language preferences, and platform identifiers.
f. Transaction Data
Details of purchases and payments you make on the website, such as payment method, billing and shipping addresses, transaction number, and delivery details.
g. Preference Data
Marketing and communication preferences, consent indicators, entries for surveys or contests, and user responses related to promotional activities.
4. Legal Bases for Processing
We process your personal data under various lawful bases, including:
– Consent: When you explicitly agree to our collection and use of certain types of data.
– Contract: When processing is necessary for the performance of a contract or to take steps prior to entering into one.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
– Legitimate Interests: For purposes such as fraud prevention, service improvement, website analytics, and direct marketing, always balanced against your fundamental rights and freedoms.
5. Your Rights
Under applicable privacy laws, you have the following rights with respect to your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right of Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of personal data where no lawful reason for retention exists.
– Right to Restrict Processing: You may ask us to temporarily suspend processing under certain conditions.
– Right to Data Portability: You may obtain your data in a structured, commonly-used format to transfer it to another controller.
To exercise your rights, contact us at [email protected].
6. Security Measures
We employ industry-standard security protocols to protect your data, including but not limited to:
– Encryption of data in transit and at rest
– Restricted access control based on user roles
– Regular security audits and penetration testing
– Secure data storage with regular backups
– Internal privacy and security training for staff
Despite our best efforts, no system can be completely secure. Therefore, we encourage users to take personal precautions when using our services.
7. International Transfers
Where data is transferred outside of the European Economic Area (EEA) or its equivalent jurisdiction, we ensure that appropriate safeguards are in place, such as:
– Standard Contractual Clauses approved by the European Commission
– Certification under data protection frameworks such as the Data Privacy Framework, where applicable
– Binding Corporate Rules or other recognized mechanisms
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or regulatory requirements.
– Usage and Technical Data: Retained for up to 12 months for analytical purposes
– Account and Profile Data: Retained for 7 years after account deactivation, unless otherwise required by law
– Transaction Data: Retained for up to 7 years for financial reporting and compliance
– Communication Data: Retained for 24 months following the last user interaction
– Preference Data: Retained until you revoke consent or update your preferences
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your user experience. Cookies used on techqueststream.com fall into the following categories:
– Essential Cookies: Required for core website functionality and security.
– Functional Cookies: Enable enhanced features such as remembered preferences.
– Analytics Cookies: Monitor aggregated usage patterns and help us optimize the site.
– Performance Cookies: Track performance metrics such as load time and responsiveness.
10. Cookie Management and Compliance
You have full control to manage your cookie preferences. Upon visiting our website, you will be prompted to set your cookie consent options. You may also modify these settings at any time via our Cookie Management Tool. In compliance with GDPR and CCPA, we honor “Do Not Sell My Personal Information” and “Do Not Track” signals and provide opt-out mechanisms for non-essential cookies.
11. Special Protections for Children Under 13
Tech Quest Stream does not knowingly collect or solicit personal data from children under the age of 13. If you believe a child has submitted personal information without parental consent, please contact us at [email protected] so we can take appropriate action.
12. Policy Updates and Notifications
We reserve the right to amend this Privacy Policy as necessary to reflect changes in technology, legislation, or our practices. When substantial changes are made, we will notify users through prominent notices on techqueststream.com or directly via email.
13. Contact
If you have questions, concerns, or data protection requests, please reach out to us at:
Email: [email protected]
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws. If you believe your privacy rights have been violated, you may also file a complaint with your local data protection authority.
Thank you for trusting Tech Quest Stream with your data. Your privacy remains our top priority.